We have a 30 day return policy, which means you have 30 days, after receiving your item to request a return.
To be eligible for a return, your items are unopened in original packaging or have never been used
To start a return, you can contact us at Please note that returns will need to be sent to the following address: 2915 Springtown Hill Rd. Hellertown, PA 18055, USA
If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@notjustherbs.com
RETURN METHOD:
Your option to send us your return: By Mail
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?
Defective Product -
Download and Print
Customer Remorse -
Customer Responsibility
OUR FEES FOR RETURN OR REFUND OF USA
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.
For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is USD 0.00.
Refrigerated products are non-refundable and cannot be returned. Examples include, but are not limited to, probiotics.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
If more than 3 business days have passed since we approved your return, please contact us at info@notjustherbs.com
Contact Us
Contact Hours: 10am-4pm (Mon-Fri
Address: 2915 Springtown Hill Rd. Hellertown, PA 18055, USA
Phone: +1 908-420-8933
Email: info@notjustherbs.com